Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Products are only eligible for a return if they are still in their original shrinkwrap seal. This ensures each journal is protected and each customer has the same great opening experience.

How do I return my order?

    1. Email us at hello@quiettimeco.com 
    2. Include your name and order number
    3. Tell us which product(s) you want to return and the reason 

Damaged/faulty orders:

If you receive damaged, faulty or the incorrect items, we apologise and will take responsibility for resolving this as fast as we can. Unfortunately, people sometimes try to take advantage of situations and, therefore, we do request a few small things from you to process your request and verify the issue. In the rare event that you do receive a damaged or faulty product, here is our policy and how we deal with these situations:

  1. It is your responsibility to advise us of any issue with your order within 28 days of delivery, via hello@quiettimeco.com. Damages reported after this time will be considered customer damage and ineligible for a replacement or refund.

  2. Before we can expedite a replacement or the correct items to you, we will require you to (a) send photos of the items you received including an image of the packaging with shipping label and the packing slip and (b) ship back the damaged/faulty/incorrect items to our facility. 

  3. If our journal has a manufacturing fault, we will send a replacement once the item has been returned to our facility.

  4. We do not refund for damaged or faulty items; we replace them. You can request a refund for damaged or faulty items. However, it will be treated as a customer return and will be eligible for a refund minus the outbound shipping fee once the item has been returned to our facility.

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@quiettimeco.com.